Refund & Cancellation Policy
Clear terms, transparent timelines, and hassle-free cancellations.
Last updated · 18 September 2026 · Effective for all Weflux customers.
1. Free trial
New workspaces receive a 14-day free trial of Scale. No payment is collected during the trial period. If you do not choose to upgrade to a paid subscription, your account moves to the Free plan automatically at the end of 14 days. No charge is made, and no cancellation request is needed.
2. Cancellation
You may cancel your subscription at any time directly from Settings → Subscription inside your Weflux dashboard at app.weflux.in, or by sending an email to hello@weflux.in.
Cancellation takes effect immediately at the end of your current billing period. You retain full access to all features and your data until that date. We do not require lock-in contracts, notice periods, or phone calls to cancel.
3. Auto-renewal (autopay)
Auto-renewal (autopay). Monthly plans and add-ons can renew automatically through UPI Autopay or a card mandate that you approve at checkout. You get a notice at least 48 hours before each charge, and the amount never exceeds what you approved. Turn off autopay any time in Settings → Subscription; your plan stays active until the end of the period you paid for. Yearly plans are always paid once and never auto-debited.
Missed renewals. If a renewal isn't paid, we retry autopay over the following days and remind you by email. After a 7-day grace period the workspace moves to the Free plan. Your data is kept, and choosing a plan again switches everything back on.
4. Refunds on monthly plans
If you cancel within 7 calendar days of your first paid charge, we will refund that subscription charge in full upon request.
After 7 days from the charge date, monthly subscriptions are non-refundable for the current active billing period, but your account will not be charged again for subsequent months.
5. Refunds on annual plans
Annual plans may be refunded on a pro-rata basis for unused full months, provided the refund request is submitted within 30 calendar days of purchase or renewal. After 30 days from purchase, annual plans are non-refundable.
6. Meta conversation charges
Charges billed to you for WhatsApp conversations by Meta Platforms, Inc. are passed through at exact cost with 0% markup. These conversation charges are consumed at the time of sending or receiving messages and are charged to us directly by Meta; therefore, Meta conversation charges are strictly non-refundable.
7. Refund processing timeline
Approved refunds are processed with the following explicit timelines:
- Initiation: Approved refund requests are initiated by our billing team within 3 business days of approval.
- Payment Gateway Credit: The refund is credited back to your original payment method (Credit Card, Debit Card, Net Banking, UPI) within 5–7 business days.
- Depending on your issuing bank or card network, additional settlement processing may take 2–3 business days.
8. Service failure & SLA
If the Weflux application is unavailable for more than 24 consecutive hours due to an outage or fault entirely within our control, you may request a pro-rata service credit or refund for the affected duration.
9. How to request a refund
To request a refund or raise a billing question, email hello@weflux.in or support@weflux.in from your registered account email address with the subject line "Refund Request" and your workspace name. We acknowledge and respond to all billing inquiries within 2 business days.
10. Registered entity details
Weflux (Sole Proprietorship)
Proprietor: Prateek Prakash
GSTIN: 09GMBPP2567J1ZJ
MSME Udyam: UDYAM-UP-07-0119131
Principal Place of Business: Building No. 00109, Akolhi, Azamgarh, Uttar Pradesh 276202, India
Operations Office: Bengaluru, Karnataka, India
Contact: +91 88844 06099 · hello@weflux.in