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Terms of Service

The agreement that governs your use of Weflux.

Last updated · 15 September 2026 · Effective for all Weflux customers globally.

1. Acceptance of terms

These Terms of Service ("Terms") are a binding agreement between you and Weflux, a sole proprietorship owned by Prateek Prakash (GSTIN: 09GMBPP2567J1ZJ, MSME Udyam: UDYAM-UP-07-0119131), having its registered office at Building No. 00109, Akolhi, Azamgarh, Uttar Pradesh 276202, India, and operations in Bengaluru, Karnataka, India ("Weflux", "we", "our", or "us").

By accessing or using Weflux, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, our Service Delivery Policy, and our Refund & Cancellation Policy. If you are using Weflux on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

2. Definitions

  • "Weflux" or "we" means Weflux (Proprietor: Prateek Prakash).
  • "Services" means the Weflux cloud-based customer communication platform, including the website at weflux.in and application at app.weflux.in.
  • "Customer Data" means data you upload to or generate through the Services.
  • "Meta Charges" means the per-conversation fees charged by Meta Platforms, Inc. for use of the WhatsApp Business Cloud API.

3. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at security@weflux.in if you suspect unauthorised access.

4. Acceptable use & opt-in consent

Use of the platform is strictly subject to our Acceptable Use Policy. You agree not to use the Services to:

  • Send unsolicited commercial messages, spam, or content prohibited by Meta's WhatsApp Business Messaging Policy and Commerce Policy
  • Send messages to recipients without verifiable, documented affirmative opt-in consent
  • Upload, purchase, rent, or target scraped or third-party phone number databases
  • Impersonate any person or organisation
  • Distribute malware, phishing content, or links to illegal goods or services
  • Violate any applicable law, including the Information Technology Act 2000, the Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023
  • Reverse-engineer, decompile, or attempt to extract source code from the Services

We actively monitor delivery and block rates, and we suspend or terminate accounts that violate these rules without refund.

5. Fees and billing

Plan fees are billed in advance, monthly or annually in Indian Rupees (INR). Meta Charges are billed in arrears or drawn against account balance at the exact rate Meta charges, with 0% markup.

All published subscription plan fees and add-on module charges are inclusive of Goods and Services Tax (GST at 18%) in accordance with Indian tax laws (GSTIN: 09GMBPP2567J1ZJ) — there are no extra tax surcharges added at checkout. Valid GST-compliant tax invoices are provided for all transactions to facilitate Input Tax Credit (ITC). You authorise us to charge your designated payment method on each billing date.

Late payments accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

6. Cancellation and refunds

New workspaces receive a 14-day free trial of Scale. You may cancel your subscription at any time directly from Settings → Subscription or by emailing hello@weflux.in. Cancellation takes effect at the end of the current billing cycle.

Refunds are governed comprehensively by our Refund & Cancellation Policy. Monthly subscriptions cancelled within 7 days of the first paid charge are eligible for a full refund. Annual subscriptions cancelled within 30 days are eligible for a pro-rata refund for unused full months. Approved refunds are credited to the original payment method within 5–7 business days. Meta conversation charges are non-refundable.

7. Customer Data ownership

You retain all rights, title, and interest in your Customer Data. You grant Weflux a worldwide, non-exclusive licence to host, process, and transmit Customer Data solely to provide the Services to you.

You are solely responsible for the legality of Customer Data and for obtaining the consent of any third parties (including your end-customers) required to process their data.

8. Intellectual property

The Services, including all software, documentation, and trademarks, are owned by Weflux and protected by intellectual-property laws. Nothing in these Terms grants you any rights to our intellectual property other than the limited right to use the Services in accordance with these Terms.

9. Warranties and disclaimers

Weflux provides the Services "as is" and disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that defects will be corrected.

10. Limitation of liability

To the maximum extent permitted by law, Weflux's aggregate liability arising out of or relating to these Terms or the Services shall not exceed the fees you paid to Weflux in the twelve months preceding the event giving rise to the claim. In no event shall Weflux be liable for indirect, incidental, special, consequential, or punitive damages.

11. Indemnification

You agree to indemnify and hold Weflux harmless from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising from your use of the Services in breach of these Terms or applicable law.

12. Termination

Either party may terminate these Terms for material breach by the other party that remains uncured 30 days after written notice. Upon termination, your access to the Services will be revoked and your Customer Data will be deleted in accordance with our Data Deletion policy.

13. Governing law & dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India. The parties agree to first attempt resolution through good-faith negotiation for 30 days before commencing formal proceedings.

14. Changes to these Terms

We may amend these Terms by posting a revised version with an updated effective date. Material changes will be notified to active Customers by email at least 30 days before taking effect.

15. Contact & Grievance Redressal

For questions, legal notices, or grievance redressal regarding these Terms, contact our Grievance Officer, Prateek Prakash, at legal@weflux.in or hello@weflux.in, or by post to:

Weflux (Proprietor: Prateek Prakash)
Building No. 00109, Akolhi, Azamgarh, Uttar Pradesh 276202, India
Operations: Bengaluru, Karnataka, India
Phone: +91 88844 06099